Shipping

Only individuals of legal age according to their state or province of residence may make purchases through this website.

The acceptance of your order will be successful once the charges have been made to your card and the availability of the product has been verified.

DELIVERIES

When the order is ready to be shipped, you will receive a message to your email and/or a message to your cell phone number (information provided at the time of purchase), with the link and the corresponding tracking number, which will allow you to track your package through the carrier's website.

Standard Shipping

Delivery time: From 3 to 7 business days nationwide and from 7 to 15 business days internationally.
Shipping methods for combos are applied in the same way as for any other product in the store.
Orders will be shipped the next business day after purchase, provided there are no issues with payment and available stock.
Orders placed after business days or on Friday after 12 pm GMT -5 will be shipped the following Monday (non-holiday) or, if not, the nearest business day.
Business days are Monday through Friday, excluding national holidays in Colombia.
External factors, such as customs delays, high volume of shipments by the carrier, incomplete or incorrect shipping information, diversions, or the recipient's refusal to accept the order, can affect delivery times.

Express shipping

We offer a service of express shipping to some cities in the country. This service allows the customer to request a shipment before noon so that their order arrives the next business day.

Applies to shipments from Monday to Friday.
If express shipping is requested on a Friday, it is likely to arrive the next business day (Monday, if it is not a holiday). In some cases, it may arrive on Saturday, but we do not guarantee this option.
During high shipping volume seasons, such as mid-year and end of year, express deliveries may be delayed by an additional day due to carrier demand.
In case of delays caused by the carrier, Black Bison is not responsible, as we have no control over delivery times once the package has been dispatched.

Note: We do everything possible to ensure your order arrives on time and in the best condition. However, it is important to keep in mind that delivery times may be affected by factors outside of Black Bison, especially during high demand seasons. We appreciate your understanding and patience in these cases.

For more information or to request express shipping, contact us via WhatsApp at (+57) 3042575049.

General considerations

It is recommended to group all items into a single purchase so that the order arrives complete in the same shipment.
The courier service may require a signature upon delivery, so it is requested that an authorized adult be present to receive the package.
The carrier will attempt to deliver the order up to two additional attempts on consecutive days. If delivery is not achieved and the package is returned to Black Bison, the customer must bear the cost of the new shipment.
We do not make deliveries to addresses different from the one provided at the time of purchase.
There may be delays in updating the order tracking on the carrier's website (from 4 to 12 hours after the issuance of the shipping label).
We are not responsible for damage to packages during shipping, but we do our best to protect the products.
If the tracking indicates that the order was delivered and you have not received it, please contact us immediately at the email address info@blackbison.co or WhatsApp (+57) 3042575049.

SHIPPING RATES

We offer free shipping to major cities in Colombia for amounts over $200,000 COP, when paying through our digital platforms or bank transfers.

They do not apply to cash on delivery shipments; these will have an additional cost, which the buyer must bear for this service. The price varies according to the coverage area by the carrier. This service is not available on the website and must be requested via WhatsApp at the number +57 3042575049. The amount must be paid in advance to proceed with the shipment, and at the time of delivery, the product value must be paid in cash to the carrier. For cash on delivery shipments, you may only open the package once the product has been paid to the carrier. Cash on delivery payment does not apply to promotions, tax-free day, or purchases under $100.00 pesos.

International shipments will have a cost that varies according to the destination country, which will be reflected at the time of purchase. Additionally, tariffs and taxes according to the nation where the product will be imported will be charged, which will be paid to the carrier. Customs costs are the responsibility of the buyer.International shipping rates are non-refundable if delivery is not completed.

ORDER CHANGES BEFORE SHIPPING

If you wish to make changes to your order (product, delivery address, or others), you must do so before it is processed. Orders are generally processed within the day the purchase is made, according to our working hours.

To make a change to your order, you must send us an email info@blackbison.co or write to us on WhatsApp chat (+57) 3042575049.

Please note that the above does not guarantee that the modification can be accepted.

SHIPPING FOR CHANGES

First-time exchange shipments are split; the shipment of the footwear to be exchanged is borne by the customer, and we cancel the new replacement pair. Shipments for exchanges on VAT-free day, promotions, discounts, or offers are fully borne by the customer. For more information about products with discounted prices, visit here. The package must be sent with a courier service that provides tracking/signature to ensure the safe arrival of the return. Keep a copy of the receipt as proof of shipment.

In the event that a second return of the same order is requested, we reserve the right to accept or reject the second request or if the customer wishes for a refund after an exchange. If a second exchange is accepted, the customer must bear the cost of both shipments (sending to the company and returning to their hands).

SHIPPING DURING PRE-ORDER OR PRODUCT LAUNCH

The shipment of pre-launch or launch products may take longer than usual.

SHIPPING ON PROMOTIONAL DATES

We will dispatch the sneakers starting from the first business day after the event dates in order of purchase, with a maximum period of up to two weeks. Possible shipping delays are related to the purchase volume during the event days and/or peak season for the carriers.

The shipping cost for exchanges on these dates is the responsibility of the customer, as it is a promotional or offer product.

Products purchased on the VAT-free day that are to be exchanged are subject to Decree 1314 of the Ministry of Finance and Public Credit: “when the return or refund of the value of the good is generated, the new purchase will not be covered by the exemption from the sales tax (VAT), unless it is made on another day that applies this benefit.”

INTERNATIONAL SHIPPING

BLACK BISON offers international shipping. Shipments outside Colombia may incur import duties that must be paid to the carrier. VAT will be charged at 0% on international sales at the time of payment.

International orders are shipped via EXW through the carrier DHL, according to which the buyer must cover the import expenses. Customs duties, tariffs, and taxes are not included in the product price or the shipping cost. This amount varies depending on the destination country and the order value. Please check with your local customs office to determine if these additional costs will apply before purchase.

Customers must assume responsibility for the return of any package due to unpaid customs duties or taxes.

We will not be responsible for your failure to comply with the laws and regulations of the destination country. We reserve the right not to ship to countries prohibited by applicable export laws.

Postal charges, shipping costs, return costs, customs charges, and handling fees will be deducted from any refund.

If you have any questions, do not hesitate to contact us at any time info@blackbison.co or write to us at (+57) 3042575049.

Our support team's schedule is:

Monday to Friday from 8 am to 12 pm and 2 pm to 6 pm EST.

UNEXPECTED EVENTS

We will not be responsible for failure or delay in delivery due to reasons or events beyond our reasonable control.

The causes of force majeure that are beyond our reasonable control are:

Strikes, lockouts, or other protest measures.
Civil unrest, riot, invasion, terrorist threat or attack, war or preparations for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to use means of transportation (ships, airplanes, trains, etc.) whether public or private.
Inability to use public or private telecommunications systems.
Decrees, legislation, regulations, or restrictions from any government or public authority.
High volume of shipments, warehouses overwhelmed by the carrier.

For these reasons, the suspension will be understood to last for the period of time that the force majeure cause continues, and an extension of deadlines will be granted to fulfill the pending obligations for a period of time equal to the duration of the force majeure cause, or failing that, a solution that allows us to meet our obligations.

BLACK BISON is not responsible for any import taxes or customs duties issued by the import office of your country. Such charges are issued to the recipient and are not controlled by BLACK BISON in any way.